Roles and Responsibilities
Handle non-scheduling activities like application screening, offer generation, and other assignments in alignment with standard operating procedures.
Come up with process improvement ideas and participate in continuous improvement/Lean projects.
Maintaining the highest quality and improving customer experience.
Address customers’ queries in a timely manner.
Adhere to process-level SLAs.
Able to work on critical processes which need to dive deep and attention to details.
Proactive with deliverable and display Ownership.
Providing guidance and support with queries from teammates.
Desired Candidate Profile
JP certification: N3/N4/N5
Read, write and speak the Japanese Language – JLPT N3 and above.
Knowledge of MS Office (Word, Powerpoint, etc.)
A passion to exceed expectations
Project management skills
Strong verbal and written communication skills
Ability to continually prioritize changing responsibilitie
To apply for this job please visit pnrstatusirctc.in.