GenxLead Solutions Pvt Ltd
Customer Care Executive( Female Only)
Full Job Description
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.
Job Types: Full-time, Regular / Permanent
Pay: ₹10,000.00 – ₹25,000.00 per month
- Day shift
- Bachelor’s (Preferred)
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