Customer Support Representative
Scope of Work:
- Represent Fully Filmy at every Customer Touch point like calls, e-mail and Social Media to give customers a rich, delightful experiences that goes in line with the brand voice
- Have an in-depth understanding of Fully Filmy’s products, collections, pricing, services and policies to help potential and existing customers out with queries, complaints, feedback etc.
- Understanding the nature of each and every query and giving a solution to the customer within the stipulated time
- Making sure all customers are responded to within the stipulated time
- Collecting feedback and conducting post-purchase surveys to ensure customer retention
- Suggest new products, services and offers to customers to keep them coming back to Fully Filmy
What we look for in a potential Fully Filmy team member:
- Passion and Energy: A vibrant personality who is confident, deeply in love with what they do
- Communication skills: Strong communication skills/vocabulary in English
- Love for the audience: Understand customer needs, appreciate their time and find new ways to put a smile on their faces
- Empathy and Openness: Be open to other opinions, points of view and new experiences
- A self-sufficient team player: We love people who can put the brand and the audience above everything else and work with a team to fulfil the brand vision and entertain the audience. Should be also be able to work individually with a given direction, take decisions on their own without the need for hand-holding
- Experimentation: The absolute core of Fully Filmy. Most of what we do involves finding solutions in the most unexpected ways and places under a tight budget
To apply for this job please visit fullyfilmy.in.