Customer Service Engineer
Influence positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Working with our Tech Support and Scheduling team to plan and execute work in an effective and efficient manner.
Main product groups that will be supported are LC and GC/GCMS and full product training will be given.
Candidates living in M4 corridor will be best positioned to support customers in the South England, Midlands and South Wales.
Priorities and Objectives
Performs field service activities including carrying out repairs, maintenance and installation of PerkinElmer instrumentation and their accessories.
Provide onsite user training on defined product groups.
At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected in the UK, at sites of overseas customers.
Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
Align personal working practices with the department’s performance targets.
Actively demonstrate compliance with all team targets.
Maintains personal service spares issued and inventory records to the highest standard.
Ensures all anomalies are quickly and effectively reported and resolved.
Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
HND or equivalent in Electronic Engineering or a Biotechnology discipline
Full UK Driving Licence
Experience in a Customer Service Environment preferred.
Background in Electronics preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications.
Incumbent must have excellent people management and motivational skills
Strong Technical skills on Laboratory Instrumentation, especially Chromatography (LC/GC)
Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
Ability to communicate internally; orally and in writing.
Negotiating and influencing skills
Understanding of excellent Customer Service
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