Career Banglore

Standard Chartered

Analyst – Operations (R2P)

Roles and Responsibilities

  • Complete Indexing/Accessing/Processing as per the allocation every day
  • To Assess minimum of 180 invoices per day – subject to the availability of volume in the queue
  • To Process minimum 150 LCY invoices / 60 FCY invoices per day – subject to the availability of volume in the queue.
  • To Check minimum 150 LCY invoices / 60 FCY invoices
  • To resolve mailbox queries/phone queries. Telephone queries to be handled with an intension to resolve during the call and email queries within 2 workdays.
  • To ensure that rejects are despatched within the assigned time and as per SLA
  • Complete processing of daily volumes including Journal Vouchers as assigned within the Team.
  • Input Accuracy level to be at 99.5% (Pass 1 error out of total indexed / processed cannot be more than 0.5%)
  • “Nil” contribution towards Pass 2 error

Other Responsibilities

  • Managing the assigned tasks professionally and efficiently as per the SLA & DOI
  • Ensuring total Customer Satisfaction by providing quality service that is error free and timely
  • To be Responsive to the needs of the Stake-holders at all times, effective and regular communication to be maintained

Our Ideal Candidate

  • B.Com or similar degree

Role Specific Competencies

  • Excel knowledge
  • Accounting skill
  • Communication skill
  • Stake holder management

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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