Google Work From Home Jobs in Hyderabad

Tech Process Senior Associate

Job Description

Position Responsibilities:

• Facilitate 6-7 hours of phone consultations daily with the customers (outbound & Inbound)
• Give guidance & assist customers on pre-defined and documented Google Tag Implementation techniques
• Create Shopping Campaigns and help them resolve the errors in the feed/ campaign optimization.
• Communicate with advertisers/webmasters via phone, email, chat, and video conferencing as needed
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.

Minimum Qualifications:

• Minimum of 2-3 Years in Technical Customer Support
• Strong communication, customer service, relationship management and support skills with Spoken Language Fluency, Phone Support Etiquette
• Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns (Digital Marketing Tools)
• CMS proficiency (basic): Exposure to a CMS like WordPress / Joomla / Shopify or similar platforms (at least 1 platform) will be an added advantage
• HTML Basic/ Javascript/PHP: Exposure or understanding of working of websites with associated knowledge on CSS/CSS3
• Troubleshooting skills and Debugging tools (e.g. search consoles)

Preferred Qualifications:

• Advanced CMS proficiency (Shopify, WordPress, wix, Magento etc.)
• Website maintenance
• Working Knowledge on : Google Ads Basics,Google Analytics, Google Tag Manager,Attribution Models,Global Site Tag,Digital marketing/ Online advertising

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about