Google Work From Home Jobs in Hyderabad

Google Operations Center

Tech Process Senior Associate

Job Description

Position Responsibilities:

  • Facilitate 6-7 hours of phone consultations daily with the customers (outbound & Inbound)
  • Give guidance & assist customers on pre-defined and documented Google Tag Implementation techniques
  • Create Shopping Campaigns and help them resolve the errors in the feed/ campaign optimization.
  • Communicate with advertisers/webmasters via phone, email, chat, and video conferencing as needed
  • Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.

Minimum Qualifications:

  • Minimum of 2-3 Years in Technical Customer Support
  • Strong communication, customer service, relationship management and support skills with Spoken Language Fluency, Phone Support Etiquette
  • Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns (Digital Marketing Tools)
  • CMS proficiency (basic): Exposure to a CMS like WordPress / Joomla / Shopify or similar platforms (at least 1 platform) will be an added advantage
  • HTML Basic/ Javascript/PHP: Exposure or understanding of working of websites with associated knowledge on CSS/CSS3
  • Troubleshooting skills and Debugging tools (e.g. search consoles)

Preferred Qualifications:

  • Advanced CMS proficiency (Shopify, WordPress, wix, Magento etc.)
  • Website maintenance
  • Working Knowledge on : Google Ads Basics,Google Analytics, Google Tag Manager,Attribution Models,Global Site Tag,Digital marketing/ Online advertising

Benefits

  • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
  • We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

To apply for this job please visit in.linkedin.com.