Graduate Technical Consultant

Job Description

You must have an inherent curiosity, self-awareness, and drive to learn, understand and improve yourself and our customer’s experience as part of a small and ambitious team. Only positive, open, and inclusive attitudes work well here.

Your Tasks:

Customer Support for all COPA-DATA products via email, phone, web, and onsite
Assisting COPA-DATA sales team with sales pursuits at client sites
Technical training of clients using COPA-DATA presentations
Delivery of technical workshops
Ad-hoc consultancy assignments
Technical appraisals and presentations
Proof of concept and demo application design
Initiate, manage and collaborate input from appropriate group departments,i.e., sales, consultancy, technical services, training
Technical lead for all solutions
Production of technical proposals
Input into RFIs, ITTs, RFPs, RFQs etc
Participation in marketing events where necessary to raise market awareness
Take a proactive part in our Global Service Alliance

Required Skills, Knowledge, and Characteristics:

Essential

Degree qualified (Computer Science or Engineering related degree)
Dynamic go-getter, pro-active in approach to everything you do with a positive can-do attitude
Team Player with the ability to quickly build rapport
Keen interest in technology and problem solving
Practical communication skills with the ability to build strong relationships, lead client discussions and engage at a technical level
Excellent attention to detail, with a quality focus and completes tasks/ maintains records in a thorough manner
Driving Licence and ability to travel to trade shows

Desirable

Experience with Industrial Automation, PLCs, HMI, and SCADA or final year project based on software/control
Experience in providing excellent customer support
Technical skills or interest in HMI, SCADA, PLCs, networking and communications, Windows Operating Systems, Visual Basic, and SQL Server

Personal Qualities

Takes personal responsibility for their work
Excellent IT skills
Excellent interpersonal, written, and verbal communication skills
Excellent problem-solving and troubleshooting skills
Excellent self-organization (plan, implement, reflect, improve)
Comfortable dealing with ambiguity in a technical setting
Ability to be flexible and to be able to multi-task and prioritise a varied workload
Shows initiative and identifies areas of improvement
Enjoys working as part of a team and is adaptable to provide cover for colleagues as required
Possesses sound judgment skills and is comfortable challenging the ‘status quo.’
Ability and desire to learn new things

To apply for this job please visit www.glassdoor.co.uk.