Hospital Job Vacancy In Chennai

Mehta hospital

Senior Manager – Operations

Full Job Description

  • Manager Operations (Functional Area Dept Growth – IP, OP & Billing, Revenue, cost Saving, Problem-Solving, Policy and Resource Optimization)
  • Ownership of Department Metrics, Customer Issues Resolution, Crisis Management, Clinician Satisfaction, Customer Satisfaction , Cost Saving, HMS Success, Customer Experience, Clinician Experience, Billing Effectiveness
  • Accountable for Day-to-Day Operations, Manpower Deployment, Meeting Clinicians & VIP Patients, Processes, Outcomes, SLA Adherence, Retention and Team Development and Customer Service Training
  • Accountable for Smooth Flow in OP, IP and Billing, Room Readiness, Handling Major Patient Issues and patient flow management.
  • Accountable to Maintain Rapport with Local Police and Association Members
  • Daily Hospital Rounds, Addressing Facility & Safety Issues ,Visiting Patients & Attenders, Checking Cleanliness, OP Consultants Room Readiness.
  • Daily Meetings with Reporting Head on Operational Issues, VIP Patients, Payment Dues, Daily Statistics and Escalate Critical Issues
  • Daily Meeting with Team to Discuss Daily Plan, Customer Satisfaction Score & Improvement Suggestion and Address Issues
  • Weekly Meeting with Key Stakeholders to Discuss about Admission, Discharge Process TAT and Action Plan
  • Weekly Meeting with Clinicians to Render Support
  • To develop, Implement, review and improve the SOP’s related to Operations.
  • Responsible for service Delivery to patient within the approved TAT in Coordination with all the Departments.
  • Responsible for OPD Operations – registration to Disposal of a Patient in Coordination with Billing, IT,OPD nursing , Lab, Radiology, Pharmacy and Consultants.
  • Compliance to bedside admission and orientation for single rooms
  • Appointment /Doctor’s Schedule Management
  • COVID SWAB and HQP Patient Satisfaction Score
  • SOP Compliance / Failure/ Deviation across the hospital
  • Responsible for patient Satisfaction
  • Responsible for IP services – from Admission to discharge In coordination with other Departments such as Nursing , DMO, Consultants etc.,
  • Manage services at OP/IP/ICU/OT/ and all support services.
  • To Monitor the Day to day services Delivery of all IP patients – wards, Rooms, ICU’s etc.,
  • To collect review, Analyse and present the overall Hospital MIS in coordination with the Individual Departments and IT
  • To Monitor and improve the application of SHIVAM software for Operating all the departments.
  • To take Daily reports from all the wards, Nursing station, ICU’s, OT etc (All IP’s), Monitor the day to day service delivery to the patient as per the plan In coordination with other Departments.
  • Monthly Surprise Night Visits to Monitor Processes and System
  • Participation in Monthly Outsource Service Departments Review
  • Participation in Monthly Performance Review of Internal Teams
  • Metrics data should be submitted on or before 2nd of every month.
  • Other duty assigned by the management from time to time based on the organizational need.

Job Types: Full-time, Regular / Permanent

Salary: ₹60,000.00 – ₹70,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

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