Provide solution to customer queries via email or calls.
Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc.)
- Hiring Organization: Indiawale Consultant
- Post Name: Customer Care Executive
- Qualification: Graduate/Undergraduate
- Job Types: Full-time, Regular / Permanent, Fresher
- Salary: ₹14,000.00 per month
Ability to commute/relocate:
Madhyamgram, Bhopal – 402026, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
To apply for this job please visit www.glassdoor.co.in.