IT Jobs Cardiff

UK Windows & Doors Group

Junior IT Support Engineer

Job Description

Main Purpose of Role:

To provide key service and support for all IT and Telecom issues that arise across all business units.


· Support for IT issues raised across the group, escalating issues as necessary.

· Respond to assistance requests via phone, email and utilise the IT HelpDesk Ticket system for logging, resolving and closure of support requests.

· Collaborating amongst the Network and Infrastructure team.

· Upkeep of IT Knowledgebase repository.

· Hardware support for desktops, laptops, printers and mobiles.

· Active support and collaboration on IT device rollouts.

· Site visits to other business sites when necessary.

· Phone system administration (setting up extensions, voicemails etc…)

· Active Directory account setup and management.

· Support for bespoke manufacturing equipment and support for any other IT related duties in line with core business activities.

Technical Competence:

· Experience in a HelpDesk ticket environment.

· Provide a full range of support through 1st.

· Knowledge of TCP/IP, DHCP, DNS.

· Knowledge of Microsoft desktop operating systems. (Win 7/8/10)

· Understanding of PC hardware setup and configuration.

· Knowledge of Office 365 applications and administration.

· Knowledge of Active Directory.

· Experience of remote support trouble shooting.

· Experience of operating system upgrades and PC/Laptop replacements.


· Microsoft certifications (either desktop or server technologies).

· Computer related diploma / degree (e.g. Diplomat for IT Practitioners / BSc Computer Science).

· Experience of working with non-Microsoft Operating Systems (Linux based, BSD based etc…)

Skills and Knowledge:

· Self-motivated, enthusiastic and a team player.

· Highly organised and effective communicator with the ability to communicate with people at all levels, both orally and in writing with high attention to detail.

· Flexible and reliable, with a proactive approach to own development.

· Support focused with the ability to determine and address support request needs, continually seeking to improve standards and service delivery.

· Respect for confidentiality and compliance.

· Ability to analyse and understand information to draw conclusions and communicate to support the Network and Infrastructure team.

· Travel to other sites business sites will be required when necessary.

· Working out of normal hours on an ad hoc basic in the event of site issues or where projects require time spent across different sites.

Impact on Customer:

· Indirect and Important: This role effects the provision of company network and infrastructure which supports our ability to provide service to the customer.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year


  • Company pension
  • Employee discount
  • Free parking
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay

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