Azadea
IT Field Support Officer
Description
- Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
- Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
- Train stores team members on the system and its various applications
- Provide the necessary support for the shops POS systems including any issues during the POS daily closing
- Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
- Log all the incidents and requests in the Service Desk system
- Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files
- Prepare status reports and documentation regarding the installation of hardware and networking equipment
- Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed
- Handle the pre-opening phase of new stores in terms of design, installation and configuration
Qualifications
- Technical Degree in Computer Science or a related field
- 2-4 years of experience in a similar role
- Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)
- Fluency in English
- Valid Driving License is a plus
- Proficiency in MS Office
- Cultural Awareness: level 1
- Customer Focus: level 2
- Analytical Thinking: level 2
- Attention to details: level 2
- Change and Adaptability: level 2
- Communication Skills: level 2
- Teamwork: level 2
To apply for this job please visit azadea.taleo.net.