IT Jobs in Dubai


IT Field Support Officer

  • Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
  • Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
  • Train stores team members on the system and its various applications
  • Provide the necessary support for the shops POS systems including any issues during the POS daily closing
  • Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
  • Log all the incidents and requests in the Service Desk system
  • Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files
  • Prepare status reports and documentation regarding the installation of hardware and networking equipment
  • Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed
  • Handle the pre-opening phase of new stores in terms of design, installation and configuration
  • Technical Degree in Computer Science or a related field
  • 2-4 years of experience in a similar role
  • Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)
  • Fluency in English
  • Valid Driving License is a plus
  • Proficiency in MS Office
  • Cultural Awareness: level 1
  • Customer Focus: level 2
  • Analytical Thinking: level 2
  • Attention to details: level 2
  • Change and Adaptability: level 2
  • Communication Skills: level 2
  • Teamwork: level 2

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