IT Jobs Perth

Transparency IT

IT Support Engineer

Job Description

Taking calls and supporting external clients remotely or onsite. Providing great technical support and service. Work on advanced tickets as well. Perth CBD location.

Serious technical growth available here.
Great variety of work (support and project) and opportunity to grow
Work under mentors to grow your career and move up in the team.

What’s not to love?

Great people – I know, I placed a lot of them.. they’re helpful team players.
You will learn and grow fast.. this position has come about because of the fast growth of other support staff
Genuine level 1 and 2 tech support, working directly with end users/clients
A truly well run, fast growing Managed Services Provider – the place to be to grow your skills.

Ideally you’ll have a combination of soft skills and IT expertise to be able to deliver great customer service experience to the company’s wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You’ll be the type of person that likes to own the problem and work it through to the end, even if it means getting help along the way. That’s also why it’s a great place to learn though.

Did I mention communication skills – really sharp, professional, client facing communication skills… good, just checking 😉

Reasonable support and strong troubleshooting experience with the following technologies, are needed or desired –

Windows Server on-prem support/admin experience
Windows Desktops in AD environments
Office 365 – support/admin console knowledge
Active Directory, folders and permissions
Good troubleshooting process and asking the right questions
Workstation imaging and pre-deployment configurations

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