Jobs in Banking Sector in Mumbai

ICICI Bank Ltd

E-Relationship Manager

Full Job Description

Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel

· Provide professional customer service to achieve high customer satisfaction and retention

· Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank

· Serve as one-point contact to the mapped customers of the bank

· Cross selling of new products and services for both new and existing customers

· Providing advisory for various products offered by Banks to enhance relationship value

· Develop and maintain banking relationships with select group of customers through individualized customer service

· Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment

· Achieve the budgeted cross sell targets

· Ensure coverage of customer base in accordance with business plans

Key skills:

  • Ability to manage relationships to improve relationship value of existing Clients
  • Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
  • Excellent communication Skills
  • Self-driven with sales bent of mind

Job Types: Full-time, Regular / Permanent

Salary: ₹350,000.00 – ₹800,000.00 per year

Schedule:

  • Day shift

To apply for this job please visit forms.office.com.