At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Do your life’s best work!
As the Medical Receptionist you will be responsible for supporting the functioning of a busy medical practice and providing exceptional patient care.
This full time position is based at the Mount Medical Centre, Perth
What You’ll Do
Maintain efficient and accurate diary management, including following up on cancellations, no shows and rescheduled appointments
Booking and confirming patients for tests and consultations
Meet and greet patients attending the clinic and maintain scheduling of appointments
Ensure all patients are fully financially consented and prepared for any consulting or testing services
Attend to and finalise all patient tasks in a timely manner
Ensure all patient queries, ward requests and doctor requests are dealt with and finalised in a timely manner
Incoming call management: answering the phone within three rings; dealing with callers enquiries and assessing urgency of enquiry in accordance with practice guidelines and supporting other staff members in managing their calls.
Complete all opening and closing procedures as outlined in site manuals
Finalise daily banking
Maintain complete and accurate medical records
Who You Are
Experience in medical reception is preferred
Experience in computerised billing and receipting
Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
Proven experience to work effectively both independently and in a team environment.
An ability to carefully plan, organise and prioritise tasks
An understanding of customer service principles with an ability to respond sensitively to patient needs
The ability to work under pressure and respond to fluctuating workflow and internal / external demands
Collaborative and flexible approach in working with the wider Administration team and other internal customers, in line with the organisation’s values.
What’s In It For You
No Weekend work on a rotating roster
Work in a collaborative and friendly environment delivering outstanding outpatient care
Work within a great team, dedicated to providing the best patient experience
Training and ongoing support with access to internal mobility options across wider business.
To apply for this job please visit au.linkedin.com.