Messenger Jobs in New York City

Exela Technologies Inc.

Messenger Center Customer Service Associate

Full Job Description

Essential Duties and Responsibilities:

. Receives, sorts, delivers, picks up, and processes courier items, interoffice mail, magazines, and all classes of United States Postal Services (USPS) mail.

. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).

. Researches and routes unidentified and generic mail.

. Coordinates, stages, and transports bulk mail items.

. Receives, logs, delivers, and tracks messenger items.

. Coordinates and processes customized packaging and other customer special requests.

. Follows all processes established in the client standard operating procedures.

. Monitors packages for hazardous and suspicious materials.

. Follows established customer inquiry processes and responds to customer needs and requests.

. Promptly informs supervisor of potential problems or customer concerns.

. Maintains accurate records of customer inquiries and fulfillment of requests.

. Maintains delivery lists and mail cart folders with updated names and locations.

. Performs other duties as assigned.

Exela Enterprise Solutions seeks a customer service associate: an energetic, organized multitasker with a positive attitude and ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document, mail outsourcing industry. We require full Covid-19 vaccination as per the CDC guidelines at the time of employment.

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