Exela Technologies Inc.
Messenger Center Customer Service Associate
Full Job Description
Essential Duties and Responsibilities:
. Receives, sorts, delivers, picks up, and processes courier items, interoffice mail, magazines, and all classes of United States Postal Services (USPS) mail.
. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
. Researches and routes unidentified and generic mail.
. Coordinates, stages, and transports bulk mail items.
. Receives, logs, delivers, and tracks messenger items.
. Coordinates and processes customized packaging and other customer special requests.
. Follows all processes established in the client standard operating procedures.
. Monitors packages for hazardous and suspicious materials.
. Follows established customer inquiry processes and responds to customer needs and requests.
. Promptly informs supervisor of potential problems or customer concerns.
. Maintains accurate records of customer inquiries and fulfillment of requests.
. Maintains delivery lists and mail cart folders with updated names and locations.
. Performs other duties as assigned.
Exela Enterprise Solutions seeks a customer service associate: an energetic, organized multitasker with a positive attitude and ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document, mail outsourcing industry. We require full Covid-19 vaccination as per the CDC guidelines at the time of employment.
To apply for this job please visit talento.exela.global.