IT Jobs in Bikaner

  • Full Time
  • Bikaner
  • 96000 INR / Year

Neologicx Resources India Pvt. Ltd.

We are looking for a Customer Service Executive who is a critical part of our mission to deliver timely, accurate and professional customer service for our client’s services and products.

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilise a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Location: Bikaner

Experience: 0 years-2 years

Education: Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Compensation: 1,20,000 LPA – 1,44,000 LPA

Employment: Full time

Knowledge and Skills Required Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows 7, Microsoft Outlook, Microsoft Word and Google Chrome
  • Excellent typing skills
  • Demonstrates understanding of the Internet.
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
  • Ability to empathise with and prioritise customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule;
  • Ability to work regularly as required by business – as much as 48 hours a week, most often
  • occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritisation of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organised and detail-oriented
  • Ability to quickly and effectively prioritise work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
    Female candidates only

Hiring Organization: Neologicx Resources India Pvt. Ltd.

Post Name: Customer Support Executive

Job Type: Full-time

Salary: ₹96,000.00 – ₹144,000.00 per year

Schedule:

  • Day shift

Ability to commute/relocate:

  • Bikaner, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

To apply for this job please visit www.glassdoor.co.in.

Scroll to Top