Job in Bikaner

  • Full Time
  • Bikaner
  • 120000 INR / Year

Neologicx Resources India Pvt. Ltd.

Job Description:

We are looking for a Customer Service Executive who is a critical part of our mission to deliver timely, accurate and professional customer service for our client’s services and products. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

  • Hiring Organization: Neologicx Resources India Pvt. Ltd.
  • Post Name: Customer Support Executive
  • Qualification: Higher Secondary(12th Pass) (Preferred)
  • Salary: 1,20,000 LPA
  • Employment: Full time
  • Experience: 0-2 years

Knowledge and Skills Required Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows 7, Microsoft Outlook, Microsoft Word and Google Chrome
  • Excellent typing skills
  • Demonstrates understanding of the Internet.
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
  • Ability to empathies with and priorities customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule;
  • Ability to work regularly as required by business – as much as 48 hours a week, most often
  • occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate
  • prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritise work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be
  • creative and analytical problem solvers with a passion for excellent customer service.

Ability to commute/relocate:

Bikaner, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:

Hindi (Preferred)
English (Preferred)

To apply for this job please visit www.glassdoor.co.in.

Scroll to Top