Non Voice Jobs In Chennai Day Shift

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Team Lead – Non voice process

Full Job Description

Minimum 1+year experience as a Team Leader in Non voice process(On Papers Mandatory)

· Minimum of 5 year of work experience in a Non Voice Domestic/international.

· Should have hands on parameters and to drive the team.

· Should have handled minimum span of 15 members.

· Facilitate day to day Operations

· Handling 2nd level escalated calls.

· Checking on distribution of mails and/or other operational roadblocks and helping ease them for his/her team

· Attend Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc.,

· Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the Asst. Manager and the team to improve the process

· Develop, groom and coach team members so that they are able to perform better / as per the business objectives and Caliber culture.
Shift

· 6 Days work 1 day Week off (Rotational)

Education

Mandatory : Graduate with experience in Non Voice/BPO back office operations

Desirable : Graduate with experience in Non Voice or Email chat Support is an added advantage

Job Type: Regular / Permanent

Salary: ₹300,000.00 – ₹400,000.00 per year

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Non voice process: 5 years (Preferred)
  • Team Lead: 1 year (Preferred)

To apply for this job please visit in.indeed.com.