Team Lead – Non voice process
Full Job Description
Minimum 1+year experience as a Team Leader in Non voice process(On Papers Mandatory)
· Minimum of 5 year of work experience in a Non Voice Domestic/international.
· Should have hands on parameters and to drive the team.
· Should have handled minimum span of 15 members.
· Facilitate day to day Operations
· Handling 2nd level escalated calls.
· Checking on distribution of mails and/or other operational roadblocks and helping ease them for his/her team
· Attend Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc.,
· Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the Asst. Manager and the team to improve the process
· Develop, groom and coach team members so that they are able to perform better / as per the business objectives and Caliber culture.
· 6 Days work 1 day Week off (Rotational)
Mandatory : Graduate with experience in Non Voice/BPO back office operations
Desirable : Graduate with experience in Non Voice or Email chat Support is an added advantage
Job Type: Regular / Permanent
Salary: ₹300,000.00 – ₹400,000.00 per year
- Rotational shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
- Non voice process: 5 years (Preferred)
- Team Lead: 1 year (Preferred)
To apply for this job please visit in.indeed.com.