NYC Mayors Office
Language Access Hub Associate
About the Office:
The Mayor’s Office of Immigrant Affairs (MOIA) promotes the well-being of immigrant communities by recommending policies and programs that facilitate successful integration of immigrant New Yorkers into the civic, economic, and cultural life of the City. MOIA is one of the lead agencies for IDNYC, New York City’s successful municipal ID program and spearheads other initiatives to expand equity and empowerment for immigrant communities. The work of the Office cuts across a broad range of issues citywide—for example, workers’ rights, health equity, and language access—and MOIA works closely with sister cities around the country to promote immigrant inclusion.
About the Role:
The Adams’ Administration is committed to expanding language access and is launching an exciting new initiative to develop the City’s capacity to provide multilingual services to New Yorkers who speak languages other than English. One aspect of this initiative is to scale up MOIA’s Language Services Team to deliver timely, high-quality, culturally aware translation and interpretation services for MOIA, Mayoral Offices, and City Hall and to share best practices with city agencies. Established in 2016, MOIA’s Language Services Team has ensured that materials are translated, events are accessible to limited English speakers with the support of in-person interpreters, and staff have access to telephonic interpretation 24/7.
Under the direction of the Director of Language Services, the Language Access Hub Associate will work with internal linguistic resources and language services providers to deliver multilingual information and services to support programmatic and communications efforts of MOIA, other Mayoral offices, and City Hall. The Language Access Hub Associate will also be integral in the expansion of the team by supporting the piloting for workflows, technologies, provide training to new staffers, and supporting procurement of language services.
This is an exciting opportunity for language services professionals looking to make an impact improving the reach language access across New York City.
Responsibilities may include but are not limited to:
Manage end-to-end translation and localization projects
o Respond to requests
o Coordinate with in-house language access specialists, who will assist in translating materials, typesetters, and external vendors
o Process, track and troubleshoot projects
o Communicate status of projects to requesters and supervisors
o Deliver final translations following project instructions and guidelines
Coordinate interpretation requests
Attend events requiring interpretation to coordinate interpreters, set up and distribute equipment
Assist with technical support for virtual interpretation events through Zoom, WebEx, Teams, etc.
Build and maintain resources to improve language service delivery (style guides, glossaries, term bases, translation memories, etc.)
Assist in translating, editing and typesetting materials (target language depends on the specialization of the candidate – see qualifications).
Reconcile invoices from multiple language service providers
Track and analyze demand for services and budget
Assist in the provision of language services across other Mayoral Offices, including providing trainings
Assist with monthly and yearly reporting of translation and interpretation indicators
Assist in the procurement of new language services and equipment, as needed
Assist with other language access projects, as needed
A bachelor’s degree with 1 to 2 years of professional experience in translation, interpretation, localization and/or language services project management or coordination
Native fluency in another language (Arabic, Bengali, Chinese or Spanish, preferred)
Excellent project management, organizational, and analytical skills
Experience juggling multiple priorities and responding to time-sensitive requests
Strong time management skills and experience working with multiple stakeholders to address problems
Ability to think creatively, embrace new approaches, and pioneer innovative solutions to intricate problems
Diplomacy, tact, and excellent judgment
Self-starter who can take initiative and work both individually and collaboratively as part of a team
Strong written, verbal, and interpersonal communication skills
Able to occasionally work weekend and/or evenings
Highly professional demeanor
Experience with WebEx, Zoom and/or Microsoft Teams
Proficient computer skills (Word, Excel, PowerPoint and Outlook)
Proficiency in Computer-Assisted Translation (CAT) tools, such SDL Trados Studio and MultiTerm
Familiarity with localization tools, such as Smartling
Familiarity with Adobe applications, such as InDesign and Illustrator, preferred
$62,000 – $68,000
New York City Residency Is Required Within 90 Days of Appointment
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Adams Administration values diversity — in backgrounds and in experiences that is reflective of the city it serves. Applicants of all backgrounds are strongly encouraged and welcomed to apply.
For current job opportunities in the NYC Mayor’s Office visit the Mayor’s Office Job’s Page
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Job Type: Full-time
Pay: $62,000.00 – $68,000.00 per year
- 8 hour shift
Work Location: One location
To apply for this job please visit a002-oom03.nyc.gov.