NYC Transit Jobs

Metropolitan Transportation Authority

Lead Retail Associate

Founded in , the New York Transit Museum is dedicated to telling and preserving the stories of mass transportation – extraordinary engineering feats, workers who labored in the tunnels over 100 years ago, communities that were drastically transformed, and the ever-evolving technology, design, and ridership of a system that runs 24 hours a day, every day of the year. Housed underground in an authentic 1936 subway station in downtown Brooklyn, the Transit Museum’s working platform level spans a full city block, is home to a rotating selection of 20 vintage subway and elevated cars dating back to 1904.
The New York Transit Museum offers a variety of NYC transit-related products that support the mission of the Museum. All sales go to support the programs and exhibitions at the New York Transit Museum. In addition, the Museum stores act as a MTA customer resource by selling MetroCards as well as offering maps, general travel, and MTA transit information to the public. We’re looking for Lead Sales Associates to provide friendly and professional sales assistance and exceptional customer service at the three Museum stores, online, or at one of our pop-up venues. More information about the Museum can be found at
  • Conduct normal retail operations such as sales, customer service, cash handling and fiscal reconciliation.
  • Serve as the face of the Museum and the MTA by being a resource on product information as well as information about Museum programs and exhibitions.
  • Support Visitor Services by assisting in ticket sales and membership sales in the Museum admission booth.
  • Be knowledgeable in both the book and gift merchandise and be able to advise customers and promote store products.
  • Help with phone orders or online orders, including picking and packing, as needed.
  • Assist in Inventory Management: track sales of merchandise and take cycle counts as needed.
  • Move inventory from one location to another.
  • Check in and price new merchandise.
  • Accurately conduct opening and closing procedures.
  • Maintain the sales floor by straightening, organizing, cleaning, and restocking merchandise.
  • Create and maintain merchandise displays.
  • Support museum management by assisting in all Museum activities as necessary, and aid as necessary in special event, promotions and related activities.
  • Resolve conflicts.
  • Oversee Retail Sales Associates.
  • Designated in charge when supervisors are absent or on breaks.
  • Approve voids, ring up returns.
  • Assist in the preparation of schedules.
  • Handle clerical and bookkeeping tasks related to store operations.
  • Receive and check on deliveries.
  • Perform flash reports (check accuracy of cash and credit cards).
  • Approve final closeouts at the end of the day.
  • Professional appearance and customer-friendly attitude is essential.
  • Applicants should be honest, hardworking, outgoing, and amiable.
  • Basic understanding of the MTA transportation system preferred.
  • Motivated, gracious, reliable, and responsive team player is essential.
  • Cultivate a positive working relationship by appreciating and learning from fellow associates.
  • Excellent oral and written communications skills.
  • Ability to perform basic clerical functions with strong computer skills.
  • Exemplary attendance and punctuality.
  • Work schedule includes nights, weekends, and holidays as required.
  • Multi-lingual candidates are encouraged to apply.
  • Detail oriented and creative.
  • Must be able to climb a ladder and ability to lift and carry a minimum of 30 lbs. Must be able to stand for long periods of time.
Education and Experience
  • High School Diploma.
  • 1-3 years of retail experience preferred.
  • Previous experience in sales, cash handling and customer service preferred.
  • Visual Merchandising experience a plus.
Other Information

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker.

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