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Children's Hospital of Philadelphia

Care Team Assistant

Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP)—named America’s Best Large Employer by Forbes—offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
Job Summary
This role serves as an integral member of the inpatient medical team by assisting the providers with various non-clinical duties. The goal of the role is to help the physicians and nursing staff work at the highest scope of their practice, ultimately improving the quality of care provided to the patients hospitalized at the Children’s Hospital of Philadelphia.
This position works directly with the interdisciplinary team members as well as the patients/families, allowing for a unique opportunity to gain invaluable clinical exposure in an inpatient pediatric setting. This role is also a key participant in multiple hospital-wide initiatives related to quality improvement and capacity management with opportunities for involvement in projects that could potentially lead to academic presentations and/or publications.
Job Responsibilities
The specific responsibilities vary based on the team/unit, but the general duties include:
  • Participating in patient care rounds daily as a member of the inpatient medical team
  • Inviting family members and bedside nurses to participate in patient discussion during rounds to promote engagement and family-centered approach
  • Keeping track of rounding times to help identify barriers to timeliness and rounding efficiency
  • Obtaining medical records/test results from the emergency department and referring hospitals
  • Helping notify the patients’ primary care providers of their patients’ admissions to CHOP via phone or EPIC messaging
  • Greeting newly admitted patients and their families upon arrival to the inpatient floor and providing education on the CHOP care model as well as family-centered rounds
  • Helping the primary team schedule family/subspecialty meetings
  • Working with medical team to expedite patient discharges
  • Calling IT Support (4-HELP) for technical issues with team computers
Job Responsibilities (Continued)
Duties that are not permitted include:
  • Providing clinical guidance or medical care to the hospitalized patients
  • Obtaining vital signs
  • Administering medications
  • Performing procedures
  • Writing notes and placing orders in EPIC
Required Education and Experience
Required Education:
  • High School Diploma / GED
Preferred Education, Experience & Cert/Lic
Preferred Education:
  • Enrollment in a bachelor’s program
Preferred Experience:
  • One (1) year in the Health Care industry
Additional Technical Requirements
  • The individual must be proficient in English. Individual attributes targeted during interviews include applicants who are energetic, well-organized, fast-learners, and forward-thinking in terms of anticipating patient/team needs. The individual should be comfortable working with computers and an electronic medical record system.
  • The individual must complete a comprehensive training curriculum (e.g. medical terminology, HIPPA, electronic medical records). Clinical training will be completed under the direct supervision and guidance of the supervisor and CHOP physicians. The individual will need to meet the established markers for proficiency and competency throughout employment.
Other requirements include:
  • Ability to maintain quality control standards
  • Ability to read, understand and respond to detailed oral and written instructions
  • Ability to react and communicate clearly, calmly and effectively
  • Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a hospital setting
  • Working knowledge of infection control procedures and safety precautions
  • Ability to establish and maintain effective working relationships with patients and clinic staff
  • Ability to work effectively in a team

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