IT Jobs in Coimbatore

  • Full Time
  • Coimbatore
  • 12000 INR / Month

Rapidgo Technology Distribution Pvt Ltd

You Will Be Responsible For

Investigating and solving customers’ problems, which may be complex or long-standing problems that have been raised by customers.
Handling customer complaints or any major incidents, such as login issues or technical Issues.
Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
Keeping accurate records of discussions or correspondence with customers/ Sales Person.
Learning about your organization’s products or services and keeping up to date with changes.
Preparing Engineer Performance report on Monthly basis.
Taking a scheduled dump of non working devices and doing follow up with the customers for the same.
Strategically support client by giving correct Tracking solution.
Played an active role in tapping new high revenue generating customers..
Solving online & practically queries & working as Lead Technical Support Engineer in a reputed technical team.
Establish and maintain product service and support setup.
Support local sales teams in technical queries for customers and corporate.

  • Hiring Organization: Rapidgo Technology Distribution Pvt Ltd
  • Post Name: Technical Support Engineer
  • Qualification: Diploma (Preferred)
  • Job Type: Full-time
  • Salary: ₹12,000.00 per month

Skills Required

  • Sound knowledge on GPS based VTS (Vehicle Tracking System).
  • Good Communication with customers by telephone, email.
  • You have excellent communication and interpersonal skills.
  • You are familiar with Windows operating systems.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are highly goal driven and work well in fast paced environments
  • You are a strong team player who can manage multiple stakeholders
  • Candidate should be open to work from office.
  • Proven work experience as a Technical Support Engineer.
  • Strong experience in coordinating with customers for third party integration of both software and hardware.
  • Strong problem solving, analytical and communication skills are a must. * Knowledge of Serial Communication Protocols like RS232, RS485, CAN, K-LINE and J-BUS. * * Knowledge of Network &
  • Application Layer Protocol Ex.-TCP/IP, HTTP, UDP, MQTT.
  • Knowledge on basics of how GSM/ GPS/ Accelerometer/ Vehicle networks like CAN work.
  • Ability to understand system architecture diagrams, wiring harness / Part drawings.
  • Should be a good team player with a close eye on quality

Qualifications

  • B.E/ B.Tech in Computers, Electronics, Embedded Systems, Telecommunication or B.Sc IT, Computer Science
  • BCA/MCA candidates can also apply.
  • Diploma in Electronics & Telecommunications, Computers with relevant experience can also be considered.
  • Interested Freshers with relevant academic background in Electronics/Embedded Systems/Computer
  • Science/Information Technology who have a strong desire to learn in a continuously challenging
  • environment, grasp quickly and want to grow their career in the field of Telematics &Internet of Things (IoT) are also welcome.
  • Best in the industry with lot of perks & exciting performance based rewards.

Ability to commute/relocate:

Pollachi – 642002, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

Technical support: 1 year (Preferred)
total work: 1 year (Preferred)

To apply for this job please visit www.glassdoor.co.in.

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