Security Jobs Southampton


Security Officer

Job Description

Mitie has a great opportunity for a Retail Security Officer to join the Team.
Retail Security Officers are required to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Main Duties

The security officer will demonstrate their character as trustworthy, attentive, and approachable when welcoming clients and customers
To always add a courteous greeting and excellent customer service
As the first point of contact for all customers and clients, the security officer must be geographically aware of their local surroundings.
You will be able to protect customers and colleagues from physical and verbal abuse, also deterring violence and public order offences
Respond to any on site incidents and request for assistance from emergency services or Duty Manager if required
Reporting to the Security Operations Manager – they must record, report, and escalate all incidents using the process/system/technology as required throughout their shift.


Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous self-development.
Use technology to achieve objectives and develop job knowledge and expertise through continual professional development.
Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To call emergency services and Communication Centre to report all serious incidents.

What we are looking for

The security officer will need to be a team player with an enthusiastic attitude.
Able to work on their own initiative.
Retail Security experience preferable.
Flexible Approach to work to suit the business needs with an ability to work with different teams as required
Excellent communication skills are required both written and verbal.
Capability in the use of technology
An ambassador for great customer service
It is important the Security Officer is calm under pressure.
Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
Frontline Door Supervisor or Security Guarding License essential.

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