Student Jobs London

Arden University

Student Support Advisor

Job Descriptions

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Student Support Advisor to join our Student Success Team based in our Ealing Centre.

We are looking for people with excellent customer care skills to be the first point of call for all of our student body. You will communicate with students in person, via phone, email, live chat and messenger, and be able to listen to a range of customer service issues and offer unique and innovative solutions to each problem. You will aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected.

About You:

Do you have considerable customer service experience in a student/customer facing capacity? Do you have a passion for helping people to succeed and the willingness to learn new skills? Do you have excellent written and verbal communication and interpersonal skills? Do you have the ability to prioritise and organise a varied workload? If the answer to the above is YES, you are the person we are looking for!

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
A generous Aviva pension plan, our contributions start at 7%
PMI or Healthcare Cashback (dependent on role grade)
Study any Arden course for free, with generous discount for all family and friends
Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

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