The ideal candidate profile for this position is someone who thrives in a dynamic, fast-paced and changing environment; enjoys a challenge; possesses a strong customer service focus and a “can do” attitude; and, instinctively knows who his or her target audience is and how to effectively “speak” to that demographic.
Reporting to the Chief Academic Officer, the incumbent is responsible for sustaining an environment of academic and professional excellence for international students. He/she is also responsible for supporting student life and learning through student advocacy, academic coaching, customer service, campus and community referrals and institutional outreach. The International Student Advisor also works closely with all campus departments to support student wellness, success, and retention.
Key Job Responsibilities:
Maintain direct contact with student advisees. This includes meeting with individual as well as small groups of on-ground and online students on an ongoing basis to build rapport, identify barriers to success, set goals and develop action plans for academic success
Provide proactive and timely outreach, referrals and intervention with student population through a variety of communication methods
Develop processes, programs, activities or workshops to support student cohorts such as new students, online/E-Learning students, students on academic warning, and honours students
Work with the Academics Team to understand, monitor and convey all aspects of curriculum, sequencing, academic status, registration and college policies and procedures for students
Work closely with Academics Team regarding curriculum updates, scheduling, student concerns and needs. Collaborate with faculty regarding student concerns, student progress and course content
Works closely with other departments such as Student Life, Counseling Services and accommodations to ensure student wellness, and access to services
Support curricular and co-curricular involvement through referral, participation and advertisement of available opportunities to on-ground and online students
Participate in new student orientation programs
Track statistics and ensure proper file documentation
Participate in, and support all, key departmental operations, departmental meetings, strategic planning and program assessment.
Understand and monitor institutional benchmarks and support all retention endeavors
Perform other related duties, as assigned
President, LaSalle College Vancouver
Chief Academic Officer
College Leadership Team
Other Advisors and Program directors
Student Life and Services team members
Bachelor’s degree in Education, Fine Arts, Psychology, Social Work or related field.
One to three years’ experience working in a student advising role, preferably in a post-secondary institution
Understand current trends in Academic Advising and Higher Education
Experience in Higher Education is an asset
MS Office skills and comfortable utilizing a variety of IT systems including, but not limited to, an intranet, databases, student information systems and HR systems.
Superior organizational and problem-solving skills
Excellent oral and written communication skills
Strong interpersonal skills, including an exceptional level of teamwork
Mathematical skills to a sufficient level to support working with numbers
Abilities and Attributes:
Empathetic, with knowledge and understanding for international student needs
Customer service mentality with a special focus on student success and wellbeing
Proactive with a ‘make it happen’ attitude
Exceptional level of cultural awareness, and understanding the importance of confidentiality
Flex his/her personality when interacting with a wide variety of internal and external stakeholders
Team player with a positive attitude and strong work ethic
High level of professionalism, diplomacy and tact
Listen effectively and respond appropriately
Work independently, and effectively, under pressure and with minimal supervision
Adapt to changing assignments and juggle multiple, and sometimes competing, priorities
Deal with ambiguity and successfully met deadlines
To apply for this job please visit www.glassdoor.ca.