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UNFI Canada


Responsible for providing excellent customer care and maintaining strong professional customer relationships via the phone and other methods. Assist customers with new orders, advise status of orders, and provide information on new products. Communicate changes in customer delivery schedules and routing, including order deadline and delivery status.

Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Remain in compliance with established performance metrics that support the desired Customer Experience and assisting in populating data into the Customer Care Relationship Management (CRM). Complete related records, reports, and documentation.

Job Responsibilities:

Establishes and maintains professional working relations with customers, coworkers, and other key stakeholders
Responsible for the accurate entry of customer orders received by phone, fax, or email, confirming that the order meets the minimum dollar amount
Processes orders for order deadline, including data entry and remain available in the call queue to answer inbound calls
Works occasional overtime as required to meet deadlines communicating late route calls, product recalls, and other call campaigns
Responsible for call card processing and ensuring that account minimums are met and possible duplicate orders are addressed.
Answers questions, requests, and problems promptly and courteously, utilizing the Company CRM tool for issue tracking and resolution reporting
Review customer order deadline and deliveries to provide customer updates with current ETA’s
Provides superior customer care to support the Company desired customer experience
Coordinates with the Accounting department regarding customer credit status
Keeps management informed of area activities and of any significant problems
Performs other job duties as required
Job Requirements:

Education/ Certifications: (Required & Preferred)

High School Diploma

1-2 years customer service experience or other related business experience
Call Center experience preferred

Willingness to acquire knowledge of company products and sales policies and procedures
Proficient in Microsoft Applications including Excel, Word and Outlook
System Implementation preferred
Skills & Abilities:

Excellent communications skills, both verbal and written
Able to work in a fast paced environment
Able to work independently as well as part of a team
Pleasant phone manner
Flexible with the ability to adjust to change
Attention to detail
Ability to multitask to complete projects with multiple deadlines in an accurate and timely manner
Ability to type 40 wpm+
Baseline ability to 10-key by touch (industry standard minimum key strokes requirement)
Reasons to Apply to UNFI Canada:

Our Culture and our Values: We believe in #FuelingtheFuture and #FeedingthePlanet. We deliver together to provide #BetterFood for a #BetterFuture and win big!
Flexible schedule!
Discounts on Organic Food!
Work remotely from home!

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