Work From Home Jobs Sunderland


 Customer Service Advisor

Job Description:

We strive to provide a personalised, premium service which continually improves our customer’s experience. Using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help our customers where and when they need it. We’ll provide you with the tools and training needed to excel in your role, you need to bring your “can-do” attitude and a passion for customer service. Our ethos “be magic, be curious, be accountable and be valuable!”

What you’ll be doing:

  • Supporting with inbound calls within a virtual contact centre
  • Delivering a service which makes Virgin Media O2 customers feel valued and supported
  • Dealing with a wide range of queries including billing enquiries, questions around products and advice on faulty products

What we’re looking for:

  • Confidence and the ability to communicate clearly and effectively
  • An ability to learn new skills quickly, including adopting new processes and technology
  • An ability to think on your feet and adapt to different situations
  • A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
  • Ideally, experience working within a customer service environment.
  • A quiet space to work at home with a strong WIFI connection

What’s in it for you?

  • A competitive salary of £19,371
  • Plus an additional 10% can be earned for hitting targets, this is paid monthly
  • Discounted Virgin Media broadband (must be employed a minimum of 6 months and over the age of 18 to qualify)
  • Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)
  • Discounted O2 Mobile tariffs and packages
  • Access to Private Medical Insurance & Health Assessment plans
  • 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
  • Pension scheme
  • childcare scheme
  • Monthly incentive schemes
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

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